AffStackDev Support Desk / Compare
How Support Desk compares
Support Desk turns your contact, warranty and quote forms into requests your team works on in one private inbox, with a customer portal, file attachments, due dates, automatic rules and reports, and an optional contact bubble and live chat. The tables show where each plugin goes further.
Support Desk Price range: $99.00 through $829.00
View in store How to read the tables
| Word | Means |
|---|---|
| Yes | Included. For a plugin with a free and a paid version: in the free version. For one sold in plans: in the plan whose price is shown. |
| Yes, paid | Only in the paid version, or with a paid add-on of the same maker. |
| Partly | Some of it; the note under the table says what. |
| Not listed | We did not find it on the maker’s pages. The plugin may still do it. |
Price
| Support Desk | Fluent Support | SupportCandy | Awesome Support | |
|---|---|---|---|---|
| Free version | No | Yes | Yes | Yes |
| Paid | $99 a year | Pro $129 (first year $90) | Personal $79 (first year $39.50) | Add-on bundles from $149 |
Forms and requests
| Support Desk | Fluent Support | SupportCandy | Awesome Support | |
|---|---|---|---|---|
| Request forms on your pages | Yes | Yes | Yes | Yes |
| Ready warranty registration and quote request forms | Yes | Not listed | Not listed | Not listed |
| Your own extra fields on the form | Yes (1) | Not listed | Yes | Yes |
| File attachments | Yes (2) | Not listed | Yes | Yes |
| Requests from visitors without an account | Yes | Yes | Yes (3) | Yes, paid (4) |
| A request tied to a WooCommerce order | Yes (5) | Yes, paid | Yes, paid | Partly (6) |
- Support Desk: up to 20 per form.
- Support Desk: pictures, PDF and text; checked by content; stored encrypted.
- SupportCandy: off at the start.
- Awesome Support: the Guest Tickets add-on.
- Support Desk: the order number is checked against the order and its billing email.
- Awesome Support: basic WooCommerce integration; more with the paid add-on.
Teamwork
| Support Desk | Fluent Support | SupportCandy | Awesome Support | |
|---|---|---|---|---|
| Status, assignment and private notes | Yes | Yes | Yes | Partly (1) |
| Permissions for each staff role | Yes | Yes | Yes | Yes |
| A warning when a colleague works on the same request | Yes | Yes | Yes | Not listed |
| Saved or canned replies | Yes | Yes, paid | Yes, paid | Yes, paid |
| Automatic rules (assign, reply, close) | Yes | Yes, paid | Yes, paid | Yes, paid |
| Due dates by service level (SLA) | Yes (2) | Not listed | Yes, paid | Yes, paid |
- Awesome Support: private notes are a paid add-on.
- Support Desk: around the clock or in working hours.
Customers
| Support Desk | Fluent Support | SupportCandy | Awesome Support | |
|---|---|---|---|---|
| Customer replies by email land in the request | Yes (1) | Yes, paid (2) | Yes, paid (3) | Yes, paid (4) |
| Customers see their own requests in a portal | Yes (5) | Yes | Yes | Not listed |
| Live chat with your team | Yes | Not listed | Not listed | Not listed |
| A contact bubble on every page | Yes | Not listed | Not listed | Yes, paid (6) |
| A knowledge base or FAQ | Partly (7) | Not listed | Yes, paid (8) | Yes, paid |
| A satisfaction survey after a request | Yes | Not listed | Yes, paid | Yes, paid |
- Support Desk: read from your mailbox over IMAP every five minutes; the mailbox itself is not changed.
- Fluent Support: email piping.
- SupportCandy: email piping.
- Awesome Support: email piping.
- Support Desk: also without an account, through a private link.
- Awesome Support: a pop-up ticket form for other websites (Remote Tickets).
- Support Desk: your own help pages are suggested while a visitor writes the contact form; no separate knowledge base.
- SupportCandy: integrations with knowledge base and FAQ plugins.
Protection and records
| Support Desk | Fluent Support | SupportCandy | Awesome Support | |
|---|---|---|---|---|
| Spam protection on the forms | Yes (1) | Yes (2) | Yes (3) | Not listed |
| Block senders and whole email domains | Yes | Not listed | Not listed | Not listed |
| Reports | Yes | Yes | Yes, paid | Yes, paid |
| Export requests | Yes (4) | Not listed | Yes, paid | Not listed |
| WordPress personal data export and erase | Yes | Not listed | Partly (5) | Not listed |
- Support Desk: a built-in question, or Cloudflare Turnstile.
- Fluent Support: Google reCAPTCHA.
- SupportCandy: Google reCAPTCHA.
- Support Desk: any view of the list, as CSV.
- SupportCandy: data retention and deletion settings.
The plugins in this comparison
We chose the help desk plugins with the most active installations on WordPress.org: Fluent Support and SupportCandy (about 10,000 each) and Awesome Support (about 6,000), each with its paid version.
- Fluent Support, by WPManageNinja. A ticket system with a customer portal. Free version on WordPress.org; Pro adds the features marked paid. Sources: WordPress.org page, pricing.
- SupportCandy, by SupportCandy. A ticket system. Free version on WordPress.org; the paid plans include the extensions marked paid. Sources: WordPress.org page, pricing.
- Awesome Support, by Awesome Support. A ticket system. Free on WordPress.org; paid add-ons, sold one by one or in bundles, add the features marked paid. Sources: WordPress.org page, bundles and pricing.
Something here out of date? Write to support@affstackdev.com and we will check it again.
Facts about other plugins as of October 2026, from their makers’ own pages and their WordPress.org pages. Their plugins change; their makers’ pages are the current word. Prices are regular yearly prices for one site, before tax, as shown then.