AFFSTACKDEV / CUSTOMER SUPPORT & LIVE CHAT

Support Desk

Manage customer support in WordPress with contact, warranty-registration and quote forms, private request records and an optional live-chat bubble. Keep staff assignments, notes, conversations and branded email replies together.

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WordPress support request software · Customer Reference 1.0.8

Support Desk Price range: $99.00 through $829.00
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Explore Support Desk

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What it does

Build useful customer forms

Map contact, warranty-registration and quote forms to pages or place them with shortcodes. Adjust labels, help text, field order, widths, spacing and colors to suit the site.

Keep the team and requests organized

Assign requests to staff, track status, add private notes and review recent activity. Search, filter and organize requests into custom folders, Inbox, Archive, Spam and Trash, with bulk filing and supported recovery.

Reply by live chat or branded email

Staff go online in Requests to accept new live chats. When offline, visitors can use the contact form. Send branded email replies, customize notifications and acknowledgements, and review saved messages and separate sending outcomes.

Support Desk inbox with fictional requests, status, assignment, email outcomes and filing actions.
Filter and file private requests, with assignment and email outcomes visible in the inbox.View full size

How it works with your stack

With Theme Manager and AffStackDev Suite: find the registered form-layout and email-design editors, or use the optional shared workspace. Support Desk retains its forms and records across theme changes.

With Unified Email Manager: keep customer request intake alongside your supported site-email and campaign workflows. Support Desk owns its notification templates and uses your configured WordPress mail transport; installing both does not automatically move those templates into Email Manager.

Requires an active Support Desk license. Customize shared branding, form layouts, email designs and bubble appearance. Built-in verification, timing checks, content filters and blocked senders help control unwanted submissions. Incoming email replies stay in your support mailbox.

The workflow

Keep the submission before the notification

  1. Customer form

    Contact, warranty registration or quote request.

  2. Support Desk

    Save the private request record first.

  3. Mail transport

    Attempt the configured staff and customer notifications.

Explore the next step

Choose a license from the Support Desk store listing, or contact support for help with forms, requests, mail setup and optional live chat.

How it compares

Support Desk next to the help desk plugins store owners most often look at, feature by feature, with their prices.

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