AffStackDev Support
What do you need help with?
Get help with your AffStackDev account, an order, billing, a website problem, or one of our products. Choose the closest topic below and we will point you in the right direction.
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Account access
Sign-in and password recovery
Use the account recovery screen for a forgotten password. Never send a current password by email.
Orders
Order status and purchase history
Open the order first and include its order number when contacting support about payment status, fulfillment, or a purchase correction.
Billing and refunds
Charges, receipts, and refund requests
Review the order and Refund Policy, then contact customer service with the account email and order number.
Sales
Quotes and purchase questions
Questions about choosing software, current pricing, or a planned purchase belong with AffStackDev Sales.
Website
Broken pages or account workflow
Report the affected AffStackDev URL, what you attempted, what happened, and the approximate date and time.
Trust
Security, privacy, and accessibility
Use the company policy and reporting pages for the website, store, accounts, and customer-service channels.
Product support
Troubleshooting AffiliPartnerCS?
Use the AffiliPartnerCS support page for version checks, system status, diagnostics, common problems, and the information to include in a support request.
Keep out of ordinary email
- Passwords, secrets, tokens, and session cookies
- Raw payment or provider payloads
- Customer information unrelated to the request
- Full databases or production backups
- Anything the relevant support guide does not request
Installation, licenses and product help
Install or update a product
Start with the customer guide for your product and version. Use its installable plugin ZIP and check its WordPress, PHP and optional integration requirements before installation. The product guide also explains its update controls.
Find an installer or resolve an order question
Open your account and the relevant order. If you cannot find the installer or license details supplied for that product, contact support with the product name, account email and order number, where applicable.
License or activation needs attention
Open the affected product’s own License or Settings screen and read its status. Use that product’s key. Suite has a separate license, and Image Manager’s local media tools work without an update key. If activation is pending, follow the product guide’s check or recovery steps before submitting another key.
Prepare a useful technical request
Include the product and installed version, WordPress and PHP versions, WooCommerce version when relevant, the exact error message, steps to reproduce it, and whether it affects production or a test site. Review any diagnostic report and remove secrets and unrelated personal information before sharing it.