AffStackDev / Refund Policy
Refund Policy.
This page explains how to request a refund or purchase correction and what information we need to review it. The final rules must match the checkout, delivery, renewal, and licensing systems used at launch.
Policy decision required before public checkout: approve the refund-request window, download and activation effect, renewal treatment, support-remediation period, regional consumer rights, and any non-refundable services. Keep this page in draft until those rules are final.
Requesting a review
A customer should use the Support Center or Contact page and provide the account email, order number, product, purchase date, reason for the request, and relevant sanitized evidence. Passwords, license secrets, payment credentials, and full production backups must not be submitted through ordinary email.
Issues AffStackDev should correct
- Duplicate charges or an incorrect order amount
- A product not delivered or made available as promised
- A verified material defect that prevents the documented core use and cannot be remedied within the stated support process
- An unauthorized transaction after appropriate account and payment-provider review
- A refund or cancellation right required by applicable law
Factors considered for digital products
A final decision may consider whether software was delivered, downloaded, activated, used in production, materially modified, used outside documented requirements, or affected by an unsupported third-party system. A support opportunity may be required for a technical claim, but it will not override a mandatory legal right.
Renewals, upgrades, and services
The final policy must separately state cancellation timing, renewal reminders, failed-payment handling, upgrade credits, downgrade effects, completed professional services, custom work, and third-party fees. These rules must be consistent across the product page, checkout, account area, invoices, and transactional email.
Approved refunds
Approved refunds should be returned to the original payment method where possible. Provider processing times, currency conversion, tax adjustments, and bank delays may affect when funds appear. Associated licenses, downloads, support, or entitlements may be ended when the refunded purchase is reversed, subject to applicable law and the final license terms.
Chargebacks and disputes
Customers should contact AffStackDev first so duplicate charges, delivery failures, or account problems can be investigated. Fraudulent orders, abusive disputes, or repeated misuse may result in account restrictions while preserving rights that cannot lawfully be waived.